,

Lynne

“I am driven by providing exceptional customer service to all our stakeholders.”

There’s no doubting Lynne’s passion for providing excellent customer service to her clients. In her role as Claims Advisory Officer, Motor Accidents Claims Advisory Service for NSW State Insurance Regulatory Authority, it’s at the heart of what she does on a daily basis.

“I love being able to communicate with stakeholders and resolve any issues they may have. I’m here to help,” Lynne smiles.

In her day-to-day role, Lynne works in a close-knit call centre, and receives a variety of calls from injured claimants seeking help with making personal injury claims. She also provides Green Slip quotes to customers, as well as procedural advice to other stakeholders.

A genuine people person with a zest for life, Lynne says the best part of her job is her constant interaction with people and having the opportunity to help them out.

“I just love helping people!” she relates enthusiastically.

“If our customers aren’t happy, I’m not happy. I love being able to save people money on their Green Slip and generally just love chatting to people all day.”

When she’s not busy helping customers in the call centre, Lynne also likes to keep busy helping to organise social events in her local area.

“I’ve also recently started to paint and am enjoying dog pawtraits at the moment,” she says.

Related opportunities

Business Analyst - Operations & Workforce Management

Job Posting: 20 Sep 2017 - Closing Date: 04 Oct 2017

Customer Services and Call Centre | Call Centre Services

Sydney Region / Sydney City

Business Analyst – Operations & Workforce Management Service NSW Grade 7/8 Permanent / Full Time About Service NSW Established in 2013, it is...

Service NSW

Full-Time

Job Reference Number:

00005JVP
Find out more

Assessment Officer, Clerk Grade 7/8 - 198333 and 198331

Job Posting: 20 Sep 2017 - Closing Date: 04 Oct 2017

Customer Services and Call Centre | Call Centre Services

Central & North Coasts - Newcastle & Hunter Valley / Port Macquarie & Mid-North Coast

Full time temporary appointment until 29 June 2018. Location: Port Macquarie and Griffith The NSW Department of Education serves the community...

Department of Education

Full-Time

Job Reference Number:

00005JVF
Find out more

Service Centre Analyst

Job Posting: 13 Sep 2017 - Closing Date: 04 Oct 2017

Customer Services and Call Centre | Call Centre Services
Customer Services and Call Centre | Technical Customer Service
Information and Communications Technology | Help Desk/Support Services
Information and Communications Technology | Analysts

Regional NSW / Bathurst & Central West NSW

An exciting opportunity to join a high performing team Part-time role - 14 hours per week 12 month position based in Orange Package includes...