“By providing superior client service when interacting with our clients and showing them dignity and respect, they receive the service they both expect and deserve.”

As Review Officer, Fines Management for NSW Office of State Revenue, Tracey is passionate about providing excellent customer service to her clients, and ensuring they walk away with a positive experience etched in their minds.

“We focus on our client’s needs when responding to correspondence, addressing issues of concern to the client, providing outcomes and options, improving our client’s experience and overall interaction with the State Debt Recovery Office,” says Tracey.

In her day-to-day- job, Tracey investigates and prepares responses for a variety of enquiries, and reviews requests submitted by her clients as a result of them receiving a penalty notice. This includes liaising with various Government departments and investigating matters on behalf of her clients to ensure their requests have been satisfied.

It’s undoubtedly her supportive team environment and the satisfaction which comes with knowing a client has had a positive customer experience that drives Tracey in her role.

“I enjoy contacting clients and discussing their enquiries, providing a personalised service. I also enjoy the team environment in which I work, where peer support is active and encouraged,” she enthuses.

Outside of work, Tracey likes to take a ‘hands-on’ approach to keeping active, by renovating and taking on projects from start to finish.

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