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There are currently 5 jobs listed by NSW Education Standards Authority

Client Services Officer

Organisation/Entity: NSW Education Standards Authority
Job Category:
  • Administration and Clerical | Reception and Switchboard
Job Location:
  • Sydney Region / Sydney City
Job Reference Number: 00005SE5
Work Type: Full-Time
Number of Positions: 2
Total Remuneration Package: $74,304. Package includes salary ($61,558 - $67,031), employer's contribution to superannuation and annual leave loading.
Contact: 02 9367 8456 - Tammy Kelly
Closing Date: 01/01/2018 - 11:59 PM

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Client Services Officer
Clerk Grade 1/2
AMEB (NSW)
  

Location: Sydney

 
The Client Service Officer provides quality service to AMEB clients and the public through the provision of accurate and up-to-date advice concerning all aspects of examinations and examination materials, and for the efficient operation of examinations held in the studios at 117 Clarence Street and at other venues.
 
Level 6 hours are 9 am to 5 pm.                     Level 8 hours are 8.30 am to 4.30 pm.
 
To be successful in this role you will need to demonstrate your immediate proficiency in the focus capabilities as highlighted in the Role Description. All the capabilities listed in the role description will be assessed at different stages of the recruitment process. This assessment will determine your suitability for appointment and may assist in identifying any learning and development needs for you to reach your full potential in this role.
 

You must also possess the following essential requirement:

·         Driver Licence

 
Applying for the role:
 
To apply for this role you need to submit an application online via www.iworkfor.nsw.gov.au
 
The application and selection process will include a range of assessment techniques to assist in determining your suitability for the role. For the initial application process you should submit a resume (up to 5 pages) and a cover letter (2 pages) addressing any essential requirements noted above, and include a short statement in response to two pre-screening questions.
 
Pre-screening questions:
Answer the two pre-screening questions below - we are looking for you to demonstrate your competency in this focus capability. Answer with concrete examples and in no more than 300 words per question. Briefly describe the context of the situation(s), the actions that you took, the outcome of your efforts and what you learned from the experience.
 
Q1:      Describe a situation where you have worked in a role within a busy customer service environment and delivered a high-level of customer service. What was the role and how did you ensure that the customer expectations were met?
 
Q2:      Describe a time where you had to deal with competing deadlines and priorities. How did you manage your workload? What was the situation? What steps did you take? What was the result?
 

A talent pool will be created for future vacancies.

 

Under new employment legislation all current and new Public Service non-executive employees are employed at a classification level and assigned to a role rather than appointed to a position. Employees may be re-assigned to other roles at the same  

 

Closing date:       1 January 2018

 

 

Please click the following for more information:

Role Description

Organisation Chart