There are currently 49 jobs listed by Department of Education

HR Supervisor Employee Services - Clerk Grade 5/6 - Talent Pool

Organisation/Entity: Department of Education
Job Category:
  • Customer Services and Call Centre
Job Location:
  • Regional NSW / Bathurst & Central West NSW
Job Reference Number: 00005EGW
Work Type: Full-Time
Number of Positions: 1
Total Remuneration Package: $97,095. Package includes salary ($79,384 - $87,591), employer's contribution to superannuation and annual leave loading.
Contact: (02) 6334 8134 - Kate Gorrell
Closing Date: 01/08/2017 - 11:59 PM


  • Talent pool full time appointment for ongoing and temporary employment
  • Location:  Bathurst

The NSW Department of Education serves the community by leading the provision of world-class education. The department protects young children by regulating preschool and long day care providers. Once children move into school, we provide them with a world-class primary and secondary education. We also work to advance the wellbeing of Aboriginal people.


EDConnect is the Department’s new Shared Service Centre, delivering integrated transactional and advisory services (shared services) for the Department. Organisational performance in EDConnect is underpinned by the ‘EDConnect Way’ culture – we keep the customer at the centre of everything we do; we collaborate with and support each other to succeed; we take ownership of our work to ensure a quality outcome is delivered; we communicate transparently and listen actively; and we are accountable to each other to develop and grow.


Primary purpose of the role

The HR Supervisor, Employee Services role coordinates the effective and efficient delivery of a range of transactional human resource (HR) services including processing pay, leave, allowances, separations and recognition of service for permanent, temporary and casual employees of the Department. The role is accountable for the efficient delivery of accurate, timely, and reliable transaction processing, advice and customer service support through the effective use of tailored service delivery strategies.This role delivers high quality customer service and specialist support and draws upon problem solving skills and specialist knowledge and experience to resolve internal and external customer enquiries in a prompt and professional manner. 


The role leads a team within Shared Service Centre HR and encourages a customer centered approach.  The role is required to undertake reconciliation of pay and leave and identify issues and trends through strong analytical skills.


Talent Pool

A talent pool (which is valid for 12 months) may be created through this recruitment process.  A talent pool is a group of candidates who have undergone an assessment process and have been identified suitable for this role or similar roles. Being part of a talent pool means that you may be considered for ongoing, temporary or term employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.


How to apply

If you are interested in this role please apply online and include a covering letter (maximum of 2 pages) and your resume (maximum 5 pages) which clearly details how your capabilities, knowledge and experience can contribute to the success of the Directorate. Please also include the name and contact details of two referees.


For the application process, you must answer any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.


Note: it is a requirement that all candidates submit their applications online via iworkfor.nsw No paper based, email based or late applications will be accepted.


Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.


If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment.




Closing date: 1 August 2017

Key Application Responses

Pre-screening questions:
  1. Outline your experience and methodology to ensure staff in your team adhere to a customer centred approach in all their dealings with clients.(300 words maximum)
  2. Describe a work based improvement you implemented. What was the trigger and how did you manage this? (300 words maximum)
Essential Requirements:
  •  Expertise across a range of HR functions and an ability to resolve complex problems.
  • Appropriate tertiary qualifications in Human Resources or Business Administration or a relevant discipline, and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment