Regulatory Services Officer – SafeWork NSW

• Sensational opportunity for a driven, customer focused administrator
• 12 month temporary role based in Tamworth
• Clerk Grade 3/4, (salary range $70,652 - $77,363) plus employer’s contribution to superannuation and annual leave loading
 
Safework NSW are seeking a motivated Regulatory Services Officer to deliver high quality client service, and provide support to the Directorate to enable delivery of information and advice and support to priority regulatory initiatives.
 
Some of the key responsibilities of this role include:
 
• Responding to a wide range of requests from customers via telephone, face to face or in writing;
• Providing timely, accurate and consistent information, support and assistance to enable delivery on selected strategies and initiatives;
• Ensuring authorised policies, procedures and legislative requirements are understood and adopted and more complex matters are appropriately referred and/or escalated to relevant business areas;
• Maintaining accurate records, customer contact information and/or other relevant information in line with public sector requirements; and
• Ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
 
To be successful in this role, you will:

• Be flexible and adaptable to changing priorities, and have the ability to work under pressure in a customer-centric work environment;
• Demonstrate excellent communication and relationship building skills and the ability to work with internal and external stakeholders;
• Hold a Certificate III or above in Business Administration or relevant and current experience; and
• Demonstrate a commitment to customer service.

Learn more by reviewing the role description. If you have any further questions, please contact Michael Southwell on 02 6767 2519  .
 
Closing date: 10th March 2019 11:59pm (AEST)
 
Where to submit your application:

Complete your online application via www.iworkfor.nsw.gov.au. If you encounter any technical problems, please contact the helpdesk on 1800 562 679.
 
What we need from you:
• Your application should include a short covering letter, an up-to-date resume and responses to the targeted questions.
• For further help, tips and information on applying for a role in the NSW Public Service, please visit Applying for a role in the NSW Public Service.
 
Additional Information:
• A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
• The Department of Finance, Services and Innovation is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At DFSI, we endeavour to make roles flexible. While these roles are advertised as full time, we will consider requests to undertake flexible work arrangements including on a part-time or job share basis.
 
Job Reference: 00006U2Y

Targeted questions (500 words max per question response):
 
Q1 - Provide a recent example where you have supported a team to deliver outcomes.  What tasks were you responsible for, how did you determine priorities and how was communication managed within the team.
Q2 – Provide an example of your recent experience in providing finance and procurement support to a team.