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Cassandra

"I enjoy hearing the feedback from the frontline in terms of how our customers appreciate our services, our people, and how easy we have made these transactions for the NSW community."

Cassandra’s role as Director Projects and Policy, People and Culture for Service NSW offers her the senior management experience and intellectual challenge that she craves at this stage of her career. 

“My role is fast paced and often very varied, which requires me to plan ahead effectively and also think on my feet where unforeseen circumstances arise.”

“I am often juggling work and family priorities as well, so I’m very grateful for the flexibility that Service NSW provides to working mothers in leadership roles.”

For Cassandra, a typical day consists of leading discussions on setting up the people components of a new Service Centre within a community, supporting staff and managers with people management, and sharing the Service NSW experience by establishing cross-agency programs that provide exceptional customer service.

“I enjoy hearing the feedback from the frontline in terms of how our customers appreciate our services, our people, and how easy we have made these transactions for the NSW community. I also love working as part of a team and the sense of achievement when a project goes to plan,” she says.

Cassandra loves skiing, and enjoys the challenges this brings as a sport she did not grow up with. She will soon be enjoying a skiing holiday with her family, where she will ensure her two children don’t have to learn skiing when they reach adulthood.  

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