There are currently 46 jobs listed by Department of Family & Community Services

Helpline Caseworker

Organisation/Entity: Department of Family & Community Services
Job Category:
  • Community | Caseworker - Helpline FACS
Job Location:
  • Sydney Region / Sydney - West
Job Reference Number: 00005YF9
Work Type: Full-Time
Total Remuneration Package: $75,055 - $97,616 pa plus employer's contribution to superannuation and annual leave loading.
Contact: 9765 5500 - Child Protection Recruitment Team
Closing Date: Ongoing


Helpline Caseworker - Liverpool
Are you passionate about improving the life chances of children and helping families to live happy and fulfilling lives?

Do you have what it takes to meet the demands of this challenging and highly rewarding role?

The FACS Helpline is a 24-hour state-wide contact centre which receives calls relating to the suspected abuse and/or neglect of children and young people, as well as general inquiries about the Department. Callers include members of the public and mandatory reporters of child abuse and/or neglect such as police, education professionals, health workers, and/or childcare providers. Helpline caseworkers take details of reports and undertake initial risk assessments before referring them to a Community Services Centre (CSC) for further review and response.

Being a Child Protection Caseworker requires resilience, tenacity and compassion to support children and families living in varied and challenging circumstances.  Undertaking initial assessments of significant child protection concerns and potential risks can be confronting; however, the rewards for ensuring the best outcome for a child can be limitless.

A day in the life of a Child Protection Caseworker in Helpline

The role of a Child Protection Caseworker - Helpline with FACS is varied and complex. While no two days are the same, here are some of the duties you’ll carry out on a day to day basis:  

• provide timely and responsive care and protection services for children and young persons and their families, by undertaking the intake and initial assessment of concerns for the safety, welfare and wellbeing of children and young persons

• develop a detailed required case action plan that will allow staff attached to Community Service Centres to undertake case management and coordinate support services

• ensure experienced staff undertake case management and field response activities in crisis situations out of normal business hours when usual support services are unavailable

• respond to general enquires from the public, community partners and child and family protection professionals

We reward you for being incredible

Working with vulnerable children, young people and families can be unpredictable, challenging yet rewarding as well.

FACS Child Protection Caseworkers are incredible people.  In return for your commitment, dedication and passion, FACS offer:

• A competitive base salary range $75,055 – $97,616 plus superannuation and annual leave loading
• Industry leading training and support via our intensive caseworker development program
• Promotional opportunities
• Working alongside diverse and dynamic people towards a common goal
• Flexible working conditions including a 140 hour month
• Empowerment to investigate the safety and wellbeing  of children,  to genuinely improve their life chances

How to apply


To be eligible to apply you must have:

• a University level degree qualification as a minimum

• experience working with children, young people and their families

• a valid drivers licence

• a Working with Children clearance number prior to commencement in the role (to obtain further information on how to apply for a WWCC please click here)
• the right to live and work in this location

More Information

Click here to view the role description.

For more information visit our careers page or contact the Child Protection Recruitment Team on (02) 9765 5500 or email CaseworkerCareers@facs.nsw.gov.au

Apply by clicking the ‘Apply Online’ button and help us shape services that build stronger and safer families and communities.



Our Commitment to Diversity and Inclusion

FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

FACS encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email us at InclusionandDiversity@facs.nsw.gov.au and also advise us of your preferred method of communication.

FACS is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women.

Thank you for your interest in this position. We look forward to receiving your application.