There are currently 49 jobs listed by Department of Education

Hr Lead, Client Services (Business Support) - Clerk Grade 7/8 - Talent Pool

Organisation/Entity: Department of Education
Job Category:
  • Customer Services and Call Centre
Job Location:
  • Regional NSW / Bathurst & Central West NSW
Job Reference Number: 00005EG2
Work Type: Full-Time
Number of Positions: 1
Total Remuneration Package: $110,697. Package includes salary ($90,215 - $99,862), employer's contribution to superannuation and annual leave loading.
Contact: (02) 6334 8119 - Kate Jones
Closing Date: 01/08/2017 - 11:59 PM


  • Talent pool full time appointment for ongoing and temporary employment
  • Location:  Bathurst

The NSW Department of Education serves the community by leading the provision of world-class education. The department protects young children by regulating preschool and long day care providers. Once children move into school, we provide them with a world-class primary and secondary education. We also work to advance the wellbeing of Aboriginal people.


EDConnect is the Department’s Shared Service Centre, delivering integrated transactional and advisory services (shared services) for the Department. Organisational performance in EDConnect is underpinned by the ‘EDConnect Way’ culture – we keep the customer at the centre of everything we do; we collaborate with and support each other to succeed; we take ownership of our work to ensure a quality outcome is delivered; we communicate transparently and listen actively; and we are accountable to each other to develop and grow.


Primary purpose of the role

The HR Lead Client Services plays a leading role in delivering excellence in customer service, providing specialist advice and engaging team members in the delivery of accurate, reliable, timely and targeted outcomes for our customers. The role is accountable for optimising business outcomes, driving process and system improvements. The role works collaboratively across EDConnect and with corporate service partners to deliver customer focused processes, systems and contacts that meet the needs of teachers and schools. 


The role co-ordinates the day to day operational activities of the team in order to achieve team objectives and deliver timely and accurate transaction and enquiry services in a high volume environment of competing and changing priorities.


Talent Pool

A talent pool (which is valid for 12 months) may be created through this recruitment process.  A talent pool is a group of candidates who have undergone an assessment process and have been identified suitable for this role or similar roles. Being part of a talent pool means that you may be considered for ongoing, temporary or term employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.


How to apply

If you are interested in this role please apply online and include a covering letter (maximum of 2 pages) and your resume (maximum 5 pages) which clearly details how your capabilities, knowledge and experience can contribute to the success of the Directorate. Please also include the name and contact details of two referees.


For the application process, you must answer any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.


Note: it is a requirement that all candidates submit their applications online via iworkfor.nsw No paper based, email based or late applications will be accepted.


Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.


If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment.




Closing date: 1 August 2017

Key Application Responses

Pre-screening questions:
  1. Outline a workplace change  you have been involved in as part of a team.  What was your role, what did you contribute, was the change successful and why? (300 words maximum)
  2. How would you develop and lead customer centred culture in the workplace? (300 words maximum)
Essential Requirements:
  • Tertiary qualifications or relevant experience in Human Resource Management or a relevant discipline and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment
  • Knowledge of and commitment to the Department's Aboriginal education policies. (Please find the Aboriginal Education Review – Information)