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There are currently 7 jobs listed by Corporate Services

IT Shift Operator

Organisation/Entity: Corporate Services
Job Category:
  • Information and Communications Technology | Systems Architecture
Job Location:
  • Sydney Region / Sydney - North/North West
Job Reference Number: 00007JN8
Work Type: Full-Time
Number of Positions: 1
Total Remuneration Package: Transport Service Grade 6 ($90,714 - $99,785), plus employer's contribution to superannuation and annual leave loading.
Contact: 0466 022 754 - Sylvia Koutsoubaris
Closing Date: 26/01/2020 - 11:59 PM

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  • Join a team committed to putting People at the Heart
  • Temporary full-time opportunity,  12 months 
  • Located in Sydney Metropolitan region,  have to be flexible to work from several offices including Macquarie Park, Green Square & Eveleigh
  • Transport Service Grade 6 ($90,714 to $99,785), plus employer’s contribution to superannuation and annual leave loading + shift penalties as per Transport Award

About us

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

 
The opportunity 

Right now, we have an opportunity for an IT Shift Operator to join our team within Group Information Technology.

 

The IT Shift Operator is responsible for monitoring IT events and systems, as well as a defined level of incident and change management activities for IT Infrastructure and Application Services for the benefit of the Transport Cluster.

 

The role is responsible for monitoring events, incidents and changes adhering to ITIL principles and ensuring suppliers are monitoring their respective environments as per contract to agreed service levels and to pro-actively assist in reduction of service impacts across Infrastructure and Applications.


The IT Shift Operator role will form the basis of the Operations Bridge monitoring capability and will be accountable for ensuring events and alerts are detected and actioned appropriately. These positions are responsible to the IT Shift Operator Team Lead and will take work direction from that role. They will also assist the Team Lead with defined Incident and Change activities and may, on occasion, act in the IT Shift Operator Team Lead role for limited periods. 

 

The initial intended roster is proposed to be 12 hour shifts,  starting times of 7am & 7pm.

 
Essential Requirements:

  • This role is an onsite shift work position monitoring IT Services 7 days per week, 24 hours per day
  • Incumbents must understand they will be working shifts in a 24 x 7 rotating shift environment, in an ongoing basis.
  • Previous shift experience within IT Operations of large complex multi supplier environments supporting real time critical applications using a variety of monitoring and ITSM tools
  • Knowledge of and experience with IT infrastructure services and technologies including Data Centre and Compute Platforms and products, collaboration and productivity suites, and network services (voice, mobile, data)
  • ITIL Foundations certification
  • Experience with Event/Alert monitoring, exposure to Major Incident Management and Change Management

Desirable Experience:

  • Familiarity with IT Operations tools such as Splunk (for Monitoring), TMC, Remedy, Extraction

Want to know more? 
 

Please click here to view a copy of the position description.

 
Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.
 
Our Commitment to Diversity

Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

 
Salary and Benefits

  • Transport Service Grade 6 ($90,714 to $99,785), plus employer’s contribution to superannuation and annual leave loading + shift penalties as per Transport Award

For more information on Employee Benefits at TfNSW please click here.

 
Need help?

For more information on how to apply for a role in the NSW Public Sector please click here.

 

For any enquiries, please contact Sylvia Koutsoubaris on 0466 022 754 and reference 00007JN8.

 

To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses:

 

a) how your skills and experience suit the role, and

b) your most significant and relevant achievement
c) Answer the following questions;
  1. Do you hold an ITIL Certification?
  2. Do you have experience working within a NOC / IT Operations 24x7 monitoring environment monitoring live services?
  3. Have you performed 24x7 shift work on a rotating roster?

 

For more information on how to apply for a role in the NSW Public Sector please click here.

 

Applications close: 11:59pm, Sunday 26th January, 2020.

 




Key Application Responses

To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses:

 

a) how your skills and experience suit the role, and

b) your most significant and relevant achievement
c) Answer the following questions;
  1. Do you hold an ITIL Certification?
  2. Do you have experience working within a NOC / IT Operations 24x7 monitoring environment monitoring live services?
  3. Have you performed 24x7 shift work on a rotating roster?