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Mediation Officer

Organisation / Entity: Treasury
Job category:
  • Customer Services and Call Centre | Management and Support
Job location:
  • Sydney Region / Sydney - Greater West
Job reference number: req12439
Work type: Full-Time
Total remuneration package: $87,493 - $96,5400 + superannuation + leave loading
Contact: Prony Melvin
Contact email: prony.melvin@treasury.nsw.gov.au
Closing date: 31/03/2022 - 09:59 AM
Targeted / Identified:

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Mediation Officer - Temporary Role


NSW Small Business Commission


 


  • Temporary appointment – 6 months – Potential for extension
  • Be part of a supportive and high performing team
  • Join a world-class organisation

Provide high level customer service and manage matters arising from mediation applications


  • Employment Type: Temporary
  • Work Location:Parramatta
  • Classification / Grade / Band: Clerk Grade 5/6
  • Hours Per Week: 35, Flex Leave up to 24 days per annum (pro-rata)
  • Remuneration: $87,493 - $96,540; plus Superannuation and Leave Loading
  • Applications Close: Thursday, 31 March 2022 at 9:59am. The closing date may extend

 


About the Opportunity


Join a highly collaborative, flexible, and inclusive team in a world-class organisation.


In this role you are expected to manage matters arising from mediation applications. Apply mediation principles in managing matters, including referral to external panel mediators and other dispute resolution practitioners. Provide high level customer service in relation to information and guidance for customer enquires relating to the Retail Leases Act 1994 and other commercial leasing and small business matters.



About You


Ideally, you will possess the following skills, experience, and attributes.


  • Demonstrated ability to apply techniques and processes used in mediation, dispute resolution and prevention
  • Ability to demonstrate empathy and understanding of disputing parties without compromising mediation neutrality
  • NMAS training is preferred, or willingness to progress to NMAS accreditation
  • Mediation experience is preferred


About the Team


NSW Small Business Commission
The NSW Small Business Commission is an independent statutory organization that advocates for small businesses across the State and helps resolve issues affecting them by providing strategic advice and support through alternate dispute resolution and mediation services. It is also the Trustee for all cash bonds held in the Retail Security Bond Scheme as defined in the Retail Leases Act, 1994.
The Commission is hosted by NSW Treasury and is a part of the Treasury cluster of economic development agencies that drives the economic strategy to guide the State’s growth for the benefit of the people who live, work and study in NSW.


Mediation Services        
The Mediation Services team within the NSW Small Business Commission (the Commission) has been established to provide dispute resolution services for retail and commercial leases, and disputes between businesses. Mediation Services values neutrality, confidentiality, and empowerment of the parties through the mediation process.



About NSW Treasury


As the NSW Government’s principal financial and economic adviser, Treasury’s role is to enable the Government to deliver its promise to support the people of New South Wales (NSW) and look forward with a renewed ambition to forge a brighter future in a prosperous and confident post-pandemic economy.


As part of our vision to become a World Class Treasury, we believe Treasury has a primary role in supporting and investing in our key partners (service delivery clusters).


Our responsibility includes lifting financial management capability and culture across the sector and supporting the NSW Treasurer’s priorities: economic growth, achieving fiscal repair and delivering economic reform, working swiftly to produce implementation plans for each priority.


Visit the NSW Treasury website for further information about our structure and functions: 
https://www.treasury.nsw.gov.au/about-treasury/about-nsw-treasury


 


Talent Pool


A talent pool may be created through this recruitment process. A talent pool represents a group of applicants who have been assessed and identified as suitable for this role or similar roles and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.



How to Apply!


Submit your application ONLY via the I Work for NSW jobs platform, which should ideally include: 


  • An up-to-date resume detailing your knowledge, skills, and experience in relation to the role.
  • A cover letter that explains your alignment with the “essential requirements” as shown in this attached role description; accessible for download from the I Work for NSW website.

Lodge your application by clicking on the ‘Apply Online’ button on the advertisement. Accept the website redirection to NSWconnect and click on the ‘Apply Now’ button to submit your application.



Support


Contact in confidence: Prony Melvin prony.melvin@treasury.nsw.gov.au


 


Eligibility 


To be eligible to apply for ongoing employment within the NSW Treasury, candidates must be an Australian citizen or permanent resident of Australia.


The successful candidate will be required to undergo a National Criminal Record Check and provide confirmation of academic qualifications before commencement.


Treasury expects all applicants who can be safely vaccinated for COVID 19, to be so.



Our Commitment to Diversity and Flexibility


NSW Treasury is committed to reflecting the diverse communities we serve through an inclusive and flexible workplace.


We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTQI+ and diverse ethnic and cultural backgrounds.


People with a disability are supported to access adjustments in recruitment processes and the workplace. If you require an adjustment during the recruitment process, we welcome hearing from you.


 


Close of applications: 9:59 am Thursday, 31 March 2022