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Principal Engineer - Digital License Platform

Organisation / Entity: Service NSW
Job category:
  • Information and Communications Technology / Software Engineering
Job location:
  • Sydney Region / Sydney City
Job reference number: req16291
Work type: Full-Time
Total remuneration package: -
Contact: Jessica Taylor - 02 9372 8765
Contact email: jessica.taylor@customerservice.nsw.gov.au
Closing date: Ongoing
Targeted / Identified:


We are looking for passionate, driven and innovative Principal Software Engineers to join our Digital Licence Platform Team at Service NSW

  • Work on innovative and exciting digital projects such as Covid Vaccine Certificate and Digital Drivers Licence
  • Flexible working arrangements
  • Deliver ground-breaking services to the 8+ million customers of Service NSW

About Us:

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.

Digital Services has been at the centre of the NSW Government’s response to bushfires, floods, and COVID-19.

To learn more about our Digital Product Teams please click here

About Our Team

Our Digital Licences Platform team have worked on projects such as the Covid Vaccine Certificate and the Digital Driver’s Licence. We pride ourselves on being responsive to customers’ needs, consistently delivering value to the people of NSW.

You will be joining a team that provides a scalable, reliable and flexible digital credentials ecosystem for NSW Government.

We use XP practices (including TDD, pair programming and CI/CD) to design and build fast stable software and get it into our customers’ hands quickly. We are committed to iterative delivery using the build, measure, learn paradigm.

The Digital Licences Platform team works with TypeScript, JavaScript, Node.js, microservices, and API management gateway (i.e., Apigee) to deliver end-to-end platforms.

We collaborate closely with other teams to architect and implement the right solutions, applying lean problem-solving to deliver value within a complex ecosystem.

About you:

  • Technical Expertise: 10+ years software development experience, including experience in full stack development with exceptional backend development knowledge. You will be experienced with:
  • TypeScript (or JavaScript, with typed language experience such as Java, C#)
  • Node.js
  • Design, Develop and Implement: You will be able to design, develop and implement scalable microservice based platforms, with cloud providers (such as AWS) – this is a must!
  • Critical Thinker: You have excellent critical thinking skills and a pragmatic approach to problem solving
  • Leadership: Fostered effective working relationships with people and teams at all levels, using an approach grounded in empathy and curiosity.
  • Customer-oriented: Strong communication and stakeholder management skills You are motivated by, and take ownership of, delivering valuable outcomes to the people who use your software.
  • Attention to detail: Your ability to identify inconsistencies and errors is critical.
  • Outstanding communication skills: Your exceptional verbal and written skills will see you excel in this role.

The following skills are not required but will set you apart from the crowd:

  • Experience in DevOps and CI/CD
  • Experience in NoSQL databases such as MongoDB
  • Experience in Nest JS, Express or serverless architecture
  • Sound knowledge of digital identity, authentication, security and privacy

To Apply

Please attach a copy of your latest CV.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Jessica Taylor via jessica.taylor@customerservice.nsw.gov.au.

Closing Date: Applications will be reviewed on an ongoing basis, we encourage that you put your application in ASAP so you don't miss out on this opportunity within our Engineer Teams at Service NSW 

Our Commitment to Diversity, Inclusion & Flexibility 

We are committed to diversity, inclusion, and new ways of working. 

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. 

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. 

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via jessica.taylor@customerservice.nsw.gov.au or 02 9372 8765.

Thank you for your interest in Principal Engineer - Digital License Platform role!