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Principal Software Engineer

Organisation / Entity: Service NSW
Job category:
  • Information and Communications Technology / Software Engineering
Job location:
  • Sydney Region
Job reference number: req16225
Work type: Full-Time
Total remuneration package: -
Contact: Jessica Taylor - 02 9372 8765
Contact email: Jessica.Taylor@customerservice.nsw.gov.au
Closing date: Ongoing
Targeted / Identified:


Principal Software Engineer

  •  Serve our customer’s life journeys in a sustainable, inclusive and fun way
  •  Deliver ground-breaking services to the 8+ million customers of Service NSW
  •  Flexible working arrangements (remote working options, flexible hours and more)
  • 482 Visa sponsorship options are available for individuals currently residing in Australia, and can be discussed in further detail 

About us

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.

We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the citizens of NSW and better the community. Digital Services has been at the centre of the NSW Government’s response to bushfires, floods, and COVID-19, and we are looking for someone to utilise their skills to continue to serve our customers through any hardships that may come their way. Customer service is at the heart of everything we do.

Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.

If you are looking for a role that gives you purpose, in a place where you can embrace your uniqueness, join Service NSW. We want you!

About the team

At Digital Services, we are a learning organization and believe in working collaboratively in agile, balanced and empowered product teams. We believe in working in small, cross-functional and long-lived teams that comprise of Engineers, Designers and Product Managers that have a singular agenda to serve the customer’s life journeys in a sustainable, inclusive and fun way.

We support all life journeys of our customers, including, but not limited to:

  • Personal life journey transactions, licensing, payments, vouchers & rebates
  • Business journeys - opening a business, grants, financial assistance
  • Disaster assistance & crisis support - bushfires, flood, pandemic, customer care
  • Keeping people informed & updated via website, campaigns & notifications
  • Coordination and integration with other government partner agencies 

Your new job at Digital Services – Service NSW will provide you the purpose, the impact and the opportunity to serve the society you have been looking for. Quick highlights of some the work done by the teams in last 12 months:

  • 1.3 billion COVID check-ins supported with an average of 8 million daily check-ins
  • 30 million dine & discover vouchers issued
  • 27 million free rego checks, 25 million demerit point checks
  • 38 million digital notifications
  • 2.9 million daily mobile application users and 228K daily website users
  • 250K business grants distributed

We are loved and trusted by the customers and the following numbers speak for themselves:

  • ~ 94% Customer Satisfaction (Nov 2021)
  • #8 best place to work in Australia (2019)

We use XP practices (including TDD, pair programming and CI/CD) to design and build fast stable software and get it into our customers’ hands quickly. We are committed to iterative delivery using the build, measure, learn paradigm. We pride ourselves on being responsive to customers’ needs, consistently delivering value to the people of NSW.

We work with Java (Spring), JavaScript (React.js, Angular.js, Node.js), AWS Cloud, Cloud Foundry and Apigee to deliver end-to-end platforms. We collaborate closely with other teams to architect and implement the right solutions, applying lean problem-solving to deliver value within a complex ecosystem

To learn more about our Digital Product Teams please click here

Being a Principal Software Engineer with Service NSW

As a Principal Software Engineer with Service NSW you are recognized expert in the relevant technology domain and represent the senior technical leadership within the organization. Your responsibility will be to drive the technical direction of your product, assist management and other technical leaders with developing strategic roadmaps, and help in setting priorities for meeting various objectives. You will be:

  • Heavily involved in full lifecycle of product development right from initiation to discovery to definition to development to delivery to operations
  • Working closely with Designers, Product Managers and other Engineers in understanding the why behind any undertaking and providing the technical vision and feasibility for the best solution with the help of your technology knowledge and experience
  • Working towards understanding, influencing and making the appropriate architectural decisions for the product that aligns with the portfolio and enterprise direction
  • Working hands-on in technical design, development and operation of the product undertakings
  • Working towards proposing and implementing initial technical solution that supports architectural changes to solve scaling and performance problems
  • Working on solving technical problems of the greatest scope, difficulty, and ambiguity for the portfolio
  • Heavily involved in providing guidance and advice to other domain experts and individual contributors, across different teams in the portfolio
  • Involved in interfacing with Senior Management and engaging other Engineers on Portfolio-level aspects of larger initiatives
  • Looking for opportunities for innovation between various teams with a willingness to experiment and to courageously tackle issues of large complexity and scope

What you will bring to this role 

  • Expertise. You have a strong software engineering background, including experience in full stack web development with exposure to a broad range of technologies.  You have experience in Extreme Programming (XP), including Test Driven Development and Pair Programming, and willing to spread the values, principles and practices underpinning this approach. 
  • Proficient in one or more modern programming languages. You are a Full stack engineer proficient in one or more modern programming languages: 
    • Kotlin
    • Java (Springboot)
    • JavaScript/TypeScript(ReactJS)
    • Golang 

  • Excellent understanding of systems thinking and technical design. You can design and implement system interactions to deliver end-to-end solutions. 
  • Leadership. You have coached and mentored engineering teams to become their best selves, and/or managed a few big projects into production and beyond 
  • Attention to detail. You strive for the best quality code; adopting practices/style guides that encourage clean and readable code. 
  • Security-minded. You have a passion for security by design, and exposure to or interest in security engineering as concept.  

Service NSW

To Apply
Please apply online and attach a copy of your latest resume.

Click Here to access the Role DescriptionFor enquiries relating to recruitment please contact Jessica Taylor via Jessica.Taylor@customerservice.nsw.gov.au.

Closing Date: Applications will be reviewed on an ongoing basis, we encourage that you put your application in ASAP so you don't miss out on this opportunity within our Engineer Teams at Service NSW 

Our Commitment to Diversity, Inclusion & Flexibility 

We are committed to diversity, inclusion, and new ways of working.  

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. 

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. 

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Jessica.Taylor@customerservice.nsw.gov.au or 02 9372 8765.

Thank you for your interest in Principal Software Engineer role!