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Project Officer

Organisation / Entity: NSW Ombudsman
Job category:
  • Projects | Project Support
Job location:
  • Sydney Region / Sydney City
Job reference number: 00009ZW1
Work type: Full-Time
Number of positions: 1
Total remuneration package: Up to $132,021 Package includes salary ($106,025 - $117,363), employer's contribution to superannuation and annual leave loading
Closing date: 03/10/2023 - 11:59 PM


Come join our team to make a difference in the NSW public sector!

Vacancy: Project Officer, Clerk Grade 7/8, Aboriginal Programs Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment:  Ongoing and Temporary
Salary Range: Up to $132,021 Package includes salary ($106,025 - $117,363), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman

The NSW Ombudsman’s Office is continuing to pursue our goals of ensuring everyone in NSW is treated fairly, and that public authorities and community service providers act in ways that are lawful, reasonable and accountable.? 

We are currently looking for a diverse range of people who share our commitment to the public interest. We are looking for people who want to make a real difference by working in a purpose driven and ethical organisation.

We are building a workforce that is as diverse as the people we serve. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.

We encourage anyone from a First Nation background or diverse background to apply and join an organisation that makes a difference to the people of NSW.

The Role

As part of the Aboriginal Programs Branch (APB) you will assist to monitor and evaluate NSW Government policies and programs such as OCHRE. The team fosters system-wide change by undertaking reviews, preparing special reports and analysis of complaints made by First Nations Australians experiencing unfair treatment by public agencies and support First Nations people to access and engage with services provided by the NSW Ombudsman.

As a Project Officer you will be contributing to delivering the Ombudsman’s responsibilities under Part 3B NSW Ombudsman Act 1974 through desktop reviews, research and monitoring, development of guidance and delivery of advice. You will provide high level policy analysis and advice to managers on emerging issues and strategies to address them.

As Project Officer you will provides policy analysis and advice to senior staff on emerging issues and strategies to address them.  You will actively engage with

Aboriginal and Torres Strait Islander people and communities. You will have high level interpersonal skills with the ability to communicate effectively with diverse groups of stakeholders.


Key accountabilities 

  • Develop and implement project plans and conduct or assist with the conduct of the APB deliverables, delivery of advice and guidance, and monitoring and research projects, and contribute to the preparation of statutory and other reports arising from these initiatives.
  • Undertake research and prepare submissions, correspondence, briefings and other material to support the Ombudsman and senior staff in strategic office initiatives.
  • Deliver agreed deliverables on time and to the standard required. As required, exercise formal powers of the Ombudsman, evaluating the public interest in determining the action to be taken.
  • Liaise with agency staff and other stakeholders, and provide advice and assistance where required.
  • Assist with provision of written and verbal advice to public authorities and other relevant stakeholders about Aboriginal Programs within jurisdiction.
  • Provide timely advice to senior and other relevant staff on trends, systemic issues, and results of assessment and analysis of information holdings and other relevant matters.
  • As directed, monitor agency responses to and implementation of recommendations or suggestions stemming from our oversight, audits or other projects specific to APB.
  • Participate in outreach programs and educational initiatives as required. 


About you    

The successful candidate must be able to demonstrate:

  • An understanding of the statutory functions and work of the Ombudsman;
  • Experience in project management and conduct of research and inquiry focused projects;
  • Excellent written and verbal communication skills, including the ability to communicate well with our diverse stakeholders, and to prepare complex correspondence and reports;
  • Experience in analysing complex matters;
  • Ability to work independently and as part of a team.


What can we offer?

  • Competitive salary and future growth opportunities within NSW Ombudsman
  • Flexibility and the capacity to work in a hybrid way
  • Work life balance with a 35-hour work week
  • Close to public transport - office is adjacent to Town Hall Train Station
  • Great team environment and culture


Online applications must consist of:

  • Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
  • CV outlining your skills, knowledge, and experience as relevant to this role.
  • The assessment process will be conducted by a standard panel assessment process.
  • A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
  • Short listed candidates will be subject to security and other vetting processes.
  • Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
  • Late applications will not be accepted.
  • All temporary roles may have the opportunity for ongoing employment.


Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. 

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.


Additional Information is available at the following links.

Role Description
NSW Ombudsman Website

Closing date:  Tuesday 3 October 2023

Inquiries can be directed to Recruitment team via recruitment@ombo.nsw.gov.au