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There are currently 13 jobs listed by Sydney Opera House Trust

Research Manager

Organisation / Entity: Sydney Opera House Trust
Job category:
  • Arts, Sports and Recreation | Performing Arts
Job location:
  • Sydney Region / Sydney City
Job reference number: 00008MYZ
Work type: Full-Time
Number of positions: 1
Total remuneration package: Base Salary of $97,122 + 10% superannuation
Contact: recruitment@sydneyoperahouse.com - Jasmine Barry
Closing date: 12/12/2021 - 11:59 PM

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Employment Conditions
Job Status: Full-time (ongoing)
Salary: Base Salary of $97,122  + 10% superannuation
Position No: SOH1780
Applications Close: Sunday 12th December 23:59pm
Role Enquiries:  recruitment@sydneyoperahouse.com
Technical Enquiries: Jobs NSW Helpdesk on 1800 562 679

THE HOUSE

The Sydney Opera House is an iconic Australian institution that embodies beauty, inspiration and the liberating power of art and ideas.
Our vision is to be as bold and inspiring as the Opera House itself.
Our mission is twofold:

  • To treasure and renew the Opera House for future generations of artists, audiences and visitors; and
  • To inspire, and strengthen the community, through everything we do.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

As the Research Manager you will be responsible for developing and delivering a business-wide customer research framework. Understanding requirements of many stakeholders and research projects, you will design and deliver quantitative  and qualitative research surveys that delivers on the insights requirements and contributes to a seamless customer experience. You will collaborate with the wider Insights team to ensure efficient integration with the Insights data warehouse with structured, clean data that can be utilised widely across customer and audience insights and segmentation. You will use your knowledge and experience in research to advise the business on research technology and software requirements.

The role represents an opportunity to own this space at SOH, internalizing processes and projects that have historically been outsourced. You will have the opportunity to work directly with a diverse range of stakeholders, giving you exposure to the many different work streams within the Opera House – from the creative Performing Arts portfolio to the dynamic Visitor Experiences portfolio and more.  This is a unique, greenfield opportunity for an experienced research professional and it is your chance to take a leading role in helping to embed an informed, data-driven culture at an Australian icon and contribute to the performing arts in Australia.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

We are looking for someone with:

  • Minimum of 5 years’ experience in research, statistics and/or data analysis, preferably within events and experiences.
  • Tertiary qualifications in statistics, mathematics or similarly relevant fields.
  • Understanding of databases, data structures and ETL processes.
  • A creative and curious mind with a love of experimentation and problem solving
  • Strong verbal, presentation and written communication skills. Demonstrated ability to communicate complex ideas to non-technical audiences.
  • Strong team player, works well in a collaborative environment with strong listening skills.
  • A history of innovation and diplomacy; questioning the status quo to successfully initiate change that is embraced.
  • Proficiency in Tableau or similar and SQL preferred (but not essential).

BENEFITS & CULTURE

Being Australia’s premier cultural institution, tourism destination & a celebrated community meeting place, we are commitment to fostering an inclusive and dynamic working environment for all our staff. With values of Safety, Creativity, Excellence, Collaboration & Accountability your professional life is provided with every opportunity to succeed and develop in your chosen profession. Working with the Sydney Opera House gives you access to a great range of benefits including:

  • Flexible working arrangements
  • 5 weeks annual leave
  • Access to a range of internal and external professional development programs
  • Fitness Passport & complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives
  • Working for an organisation with a 5 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA)
  • Working for an organisation who has committed to the United Nations Sustainable Development Goals
  • And many more!

Sydney Opera House welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, refugee status and members of the LGBTQIA+ community.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process please send an email to recruitment@sydneyoperahouse.com or call us on 02 9250 7743.

SOUND LIKE YOU? APPLY!
Applicants are asked to include the following documents with their applications

  • Up to date resume of no more than five pages
  • Address their suitability in a cover letter of no more than one page

In additional, applicants will be prompted to answer the following two targeted questions in the online application platform.   

  1. What are the benefits of brand tracking? What would you suggest is an ideal interval to track brand metrics for Sydney Opera House and why?
  2. How may Sydney Opera House utilise customer segmentation within its research strategy?

Applicants MUST create a profile and submit their application electronically for this position at https://iworkfor.nsw.gov.au/. Only applicants who apply online and include the requested documentation will be considered for this position.

Sydney Opera House welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, and members of the LGBTQIA+ community.

To be eligible to apply for this position, applicants must have existing Australian work rights.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process please send an email to recruitment@sydneyoperahouse.com or call us on 02 9250 7743.

Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment . The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

Applications will not be accepted from recruitment agencies.

Enquiries:  recruitment@sydneyoperahouse.com
Technical Enquiries: Jobs NSW Helpdesk on 1800 562 679