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Senior Policy Officer

Organisation / Entity: Department of Customer Service
Job category:
  • Policy
Job location:
  • Sydney Region / Sydney - Greater West
Job reference number: req13878
Work type: Full-Time
Total remuneration package: -
Contact: Scott Hinchliffe -
Contact email: scott.hinchliffe@customerservice.nsw.gov.au
Closing date: 06/12/2021 - 09:59 AM
Targeted / Identified:


Senior Policy Officer, Liquor & Gaming Policy 
Policy & Strategy, Better Regulation Division 
Department of Customer Service 

Join a team of talented policy professionals in a fast paced and exciting environment 
This role will specifically work on the creation of the new casino regulator and associated amendments to casino regulations 

If this sounds appealing to you, we welcome your application! 

Details are as follows:  

- 1 x 6 month temporary vacancy based in Parramatta 
- Salary Range $113,343 - $124,901 (Grade 9/10) 
- Currently our new starters are commencing?’working from home’. Further discussion can be had regarding these arrangements. 

About the team – Liquor and Gaming Policy  

We are responsible for delivering law reform and strategic policy across a broad range of liquor and gaming matters. This includes issues related to bars, on-line liquor sales, alcohol related violence, lotteries, wagering, casinos and registered clubs. 

We are looking for someone who, first and foremost, has excellent policy and project management skills. You will need to be capable of dealing with diverse and engaged stakeholders, show initiative and drive projects to completion.  

Our team has delivered a diverse range of projects and is centred on addressing key policy challenges. This role will be focused on coordinating the implementation of the Government response to the Bergin inquiry into Crown Casino, and in particular, the establishment of the new casino regulator and associated administrative, organisational and policy environments. 

To be considered for this role, you will have:? 

- Previous experience in a senior policy role and developing and delivering?policy projects? 
- Experience in policy development, analysis,?stakeholder engagement,?review and implementation? 
- Strong project management skills and exceptional oral and written communication skills? 
- Sound understanding of government policy and processes along with relevant tertiary qualifications or demonstrated equivalent in-depth experience/knowledge relevant to policy work or management? 

Learn more by reviewing the Role Description. If you have any further questions, please contact us at policy.recruitment@customerservice.nsw.gov.au or phone Paul Sariban on 02 9995 0328. 

What we need from you:

Your application should include a covering letter (maximum two pages) indicating the role you are applying for and what you would bring to this role, including demonstrated examples. (You can apply for more than one role) 
You should also include an up to date resume (of no more than five pages), which clearly details your skills and experience as relevant to the role(s) and how you meet the role capabilities.   

There are no selection criteria to be addressed.  
For further help, tips and information on applying for a role in the NSW Public Service, please visit Applying for a role in the NSW Public Service.?  

Understand more about the Department of Customer Service. Take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about/ ?to learn more about us. 

In addition, see why you should work for NSW at?https://iworkfor.nsw.gov.au/why-work-for-nsw  

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.? 

Clerk Grade 9/10, with the base salary for this role starting at $113,343 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Scott Hinchliffe via scott.hinchliffe@customerservice.nsw.gov.au.

Employment in these roles may require COVID Vaccination based on WHS risk assessment outcomes

Closing date:
6th December 2021 (9:59am)

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.