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Senior Policy Officer

Organisation / Entity: Department of Customer Service
Job category:
  • Policy
Job location:
  • Sydney Region / Sydney - Greater West
Job reference number: req13927
Work type: Part-Time
Total remuneration package: -
Contact: Scott Hinchliffe -
Contact email: scott.hinchliffe@customerservice.nsw.gov.au
Closing date: 06/12/2021 - 09:59 AM
Targeted / Identified:


Senior Policy Officer, Liquor & Gaming Policy
Policy & Strategy, Better Regulation Division
Department of Customer Service

Grade: Clerk Grade 9/10
Duration: up to 30 June 2022, PART TIME (0.5 FTE) backfill only
Location: Parramatta, 4PSQ

Please note: Currently our new starters are commencing?“working from home”. Further discussion can be held regarding these arrangements

About the team – Liquor and Gaming Policy

We are responsible for delivering law reform and strategic policy across a broad range of liquor and gaming matters. This includes issues related to bars, on-line liquor sales, alcohol related violence, lotteries, wagering, casinos and registered clubs.

We are looking for people who, first and foremost, have excellent policy skills. You will need the ability to work in a high-volume situation and be able to exercise initiative to progress and deliver work in a fast paced and exciting environment.

Flexible working:

This is a stand-alone part-time (0.5 FTE) role (i.e. not a job-share arrangement). There is considerable flexibility in how the part time hours are structured.

To be considered for this role, you will have:

· Strong experience in policy development and the ability to lead a complex policy project with multiple elements and diverse     stakeholders
· Strong communication skills, both verbal and written, with the ability to meet expectations in terms of quality, deliverables and   outcomes
· Sound organisational skills in order to balance competing demands and priorities
· Sound understanding of government policy and processes along with relevant tertiary qualifications or demonstrated equivalent   in-depth experience/knowledge relevant to policy work or management
· Be self-motivated and accountable for the delivery of work assignments
· Be confident in escalating issues where appropriate and participate in team discussions to share information and respond to   enquiries

Learn more by reviewing the Role Description. If you have any further questions, please contact us at policy.recruitment@customerservice.nsw.gov.au or phone Paul Sariban on 02 9995 0328.

What we need from you:

· Your application should include a covering letter (maximum two pages) indicating the role you are applying for and what you would bring to this role, including demonstrated examples. (You can apply for more than one role)
· You should also include an up to date resume (of no more than five pages), which clearly details your skills and experience as relevant to the role(s) and how you meet the role capabilities.

There are no selection criteria to be addressed.

For further help, tips and information on applying for a role in the NSW Public Service, please visit Applying for a role in the NSW Public Service.

Understand more about the Department of Customer Service. Take a look at the Department of Customer Service website at https://www.linkedin.com/company/nswcustomerservice/about/ to learn more about us.

In addition, see why you should work for NSW at https://iworkfor.nsw.gov.au/why-work-for-ns

Clerk Grade 9/10, with the base salary for this role starting at $113,343 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Scott Hinchliffe via scott.hinchliffe@customerservice.nsw.gov.au.

Employment in these roles may require COVID Vaccination based on WHS risk assessment outcomes

Closing Date:
6th December 2021 (9.59am)

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.
If you do require an adjustment during the recruitment process, please notify us on your application form.