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Senior Software Engineer

Organisation / Entity: Service NSW
Job category:
  • Information and Communications Technology / Software Engineering
Job location:
  • Sydney Region
Job reference number: req16192
Work type: Full-Time
Total remuneration package: -
Contact: Jessica Taylor - 02 9372 8765
Contact email: Jessica.Taylor@customerservice.nsw.gov.au
Closing date: Ongoing
Targeted / Identified:


Senior Software Engineer

  • Serve our customer’s life journeys in a sustainable, inclusive and fun way
  • Deliver ground-breaking services to the 8+ million customers of Service NSW
  • Flexible working arrangements (remote working options, flexible hours and more)
  • 482 visa sponsorship options are available for individuals currently residing in Australia, and can be discussed in further detail

About us

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the citizens of NSW and better the community. Digital Services has been at the centre of the NSW Government’s response to bushfires, floods, and COVID-19, and we are looking for someone to utilise their skills to continue to serve our customers through any hardships that may come their way. Customer service is at the heart of everything we do.

Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.

If you are looking for a role that gives you purpose, in a place where you can embrace your uniqueness, join Service NSW. We want you!

About the team 

 At Digital Services, we are a learning organization and believe in working collaboratively in agile, balanced and empowered product teams. We believe in working in small, cross-functional and long-lived teams that comprise of Engineers, Designers and Product Managers that have a singular agenda to serve the customer’s life journeys in a sustainable, inclusive and fun way.

 We support all life journeys of our customers, including, but not limited to:

  • Personal life journey transactions, licensing, payments, vouchers & rebates
  • Business journeys - opening a business, grants, financial assistance
  • Disaster assistance & crisis support - bushfires, flood, pandemic, customer care
  • Keeping people informed & updated via website, campaigns & notifications
  • Coordination and integration with other government partner agencies

Your new job at Digital Services – Service NSW will provide you the purpose, the impact and the opportunity to serve the society you have been looking for. Quick highlights of some the work done by the teams in last 12 months:

  • 3 billion COVID check-ins supported with an average of 8 million daily check-ins
  • 30 million dine & discover vouchers issued
  • 27 million free rego checks, 25 million demerit point checks
  • 38 million digital notifications
  • 2.9 million daily mobile application users and 228K daily website users
  • 250K business grants distributed

We are loved and trusted by the customers and the following numbers speak for themselves:

  • ~ 94% Customer Satisfaction (Nov 2021)
  • #8 best place to work in Australia (2019)

We use XP practices (including TDD, pair programming and CI/CD) to design and build fast stable software and get it into our customers’ hands quickly. We are committed to iterative delivery using the build, measure, learn paradigm. We pride ourselves on being responsive to customers’ needs, consistently delivering value to the people of NSW. We work with Java (Spring), JavaScript (React.js, Angular.js, Node.js), AWS Cloud, Cloud Foundry and Apigee to deliver end-to-end platforms. We collaborate closely with other teams to architect and implement the right solutions, applying lean problem-solving to deliver value within a complex ecosystem. To learn more about our Digital Product Teams please click here

Being a Senior Software Engineer with Service NSW

As a Senior Software Engineer with Service NSW you will be involved in:

  • Developing features and improvements to the product in a way that is secure, well-tested, and performant
  • Working with Engineers, Product Managers, and Designers to maintain a high level of quality in a fast-paced, iterative environment.
  • Developing code that follows our standards for style, maintainability, and best practices for a high-scale web and/or mobile environment
  • Developing features, improvements, and new functionality with minimal guidance or support from other team members as well as collaborating with the team on larger projects.
  • Providing solutions to moderately complex technical problems
  • Promoting improvements in product quality, security, and performance
  • Identifying and implementing solutions to obstacles to team efficiency
  • Working with the reliability engineers and product team members to ensure the availability goals of the product are met, and participating in the Incident Management on-call rotation

What you will bring to this role

  • Expertise and strong experience software development. Maybe you’re a web, API or platform specialist who wants to expand your full stack skillset, or maybe you’re already a Front end to cloud database expert. Either way, you know what makes customer focused products special, and love building products that millions of people use
  • Proficient in one or more modern programming languages. You will be well versed in one or more of the following languages, with an openness to upskilling and cross-skilling across other technologies:
    • JavaScript/TypeScript
    • Java Swift
    • Objective-C
    • Kotlin

  • Excellent understanding of systems thinking and technical design.You may not be a full-stack engineer yet, but you can design and implement system interactions to deliver end-to-end solutions. We’d love to see some experience applying technical design skills in large or complex ecosystems.
  • Attention to detail. You strive for the best quality code; adopting practices/style guides that encourage clean and readable code. You pay particular attention to code reusability, extensibility, maintainability, scalability and security. Often going out of your way to find the best solution possible.
  • Outstanding communication, collaboration and problem-solving skills. You encourage diversity of thought, thrive in a team environment, and do your best work whilst working in a pair/team.
  • Customer-oriented mindset. You are motivated by, and take ownership of, delivering valuable outcomes to the people who use your software.
  • Driven by continuous improvement.You are a lifelong learner, always driven to improve processes and outcomes. You value close feedback loops, and the concepts of iteration and incremental improvement.
  • Security-minded. You have a passion for security by design, and exposure to or interest in security engineering as concept.

Service NSW

To Apply

Please apply online and attach a copy of your latest resume.

Click Here to access the Role DescriptionFor enquiries relating to recruitment please contact Jessica Taylor via Jessica.Taylor@customerservice.nsw.gov.au.

Closing Date: Applications will be reviewed on an ongoing basis, we encourage that you put your application in ASAP so you don't miss out on this opportunity within our Engineer Teams at Service NSW 

Our Commitment to Diversity, Inclusion & Flexibility 

We are committed to diversity, inclusion, and new ways of working. 
The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. 

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. 

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Jessica.Taylor@customerservice.nsw.gov.au or 02 9372 8765.

Thank you for your interest in Senior Software Engineer role!