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There are currently 4 jobs listed by Sydney Living Museums

Visitor Services Experience Officer

Organisation/Entity: Sydney Living Museums
Job Category:
  • Arts, Sports and Recreation
Job Location:
  • Sydney Region / Sydney City
Job Reference Number: 00007F58
Work Type: Part-Time
Number of Positions: 2
Total Remuneration Package: $87,900. Package includes salary ($72,418 - $79,297), employer's contribution to superannuation and annual leave loading (full-time equivalent).
Contact: 02 8239 2461 or 02 8313 5644 - Angela Sanfilippo or Scott Cumming
Closing Date: 21/11/2019 - 11:59 PM

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Visitor Services Experience Officer

We are looking for a bold, collaborative and authentic Visitor Services Experience Officer who is interested in joining a leading NSW Government agency focused on creating a living future for the past so that our visitors can experience Sydney's past as if they had lived it themselves.

 

What the opportunity is:

  • Employment with Sydney Living Museums, Department of Premier & Cabinet
  • Clerk Grade 3/4 - $87,900. Package includes salary ($72,418 - $79,297), employer's contribution to superannuation and annual leave loading (full-time equivalent).
  • Temporary part-time employment (28 hours per week/for a period up to 2 years)
  • The opportunity to work in historic locations – Hyde Park Barracks Museum and other locations in the City Museums Portfolio, Sydney’s CBD

 

This recruitment activity is conducted in accordance with Rule 26 of the Government Sector Employment Rules 2014 in relation to the employment of eligible persons. This role is targeted recruitment for Aboriginal and/or Torres Strait Islander people, people with refugee status and people with English as a second language.

 

This role is open to all applicants; however, Aboriginal and/or Torres Strait Islanders, refugees and people with English as a second language are strongly encouraged to apply.

 

What we do

Sydney Living Museums (SLM) cares for a group of 12 of the most important historic houses, gardens and museums in NSW on behalf of the people of NSW.

 

Our commitment to our audience is to maintain the museums, landscapes and collections with integrity whilst presenting the narrative of each in contemporary, compelling and relevant ways.

 

Our purpose is to enrich and revitalise people’s lives with Sydney’s living history, and to hand the precious places in our care and their collections on to future generations to enjoy.

 

What you’ll do with us

This role supports the Visitor Services Coordinators to lead front of house services and teams in the delivery of optimum customer experiences across the City Museums Portfolio sites. 

 

Job notes:

  • The role works a fixed roster including regular weekend work.
  • There are two (2) roles available.
  • Projected start date is 3 February 2020.

 

For more information on the role contact Angela Sanfilippo or Scott Cumming on 02 8239 2461 or 02 8313 5644.

 

Click here for the role description and candidate information guide.

 

What you need to do to apply

To apply you will need to submit the following:

  • A current resume with two referees
  • A covering letter 1-2 pages in length, this should include how your skills and experience meet the role's essential requirements as outlined in the role description.
  • And respond to the 2 targeted questions (no more than 20 lines per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.

 

Submit your application before the closing date: 11.59pm Thursday 21 November 2019

 

What else you need to know

Sydney Living Museums (SLM) is committed to providing a flexible and inclusive workplace culture that values and supports diversity and inclusion. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnic background or ability. We welcome and encourage applications from people with disability, the LGBTIQ+ communities, from Aboriginal and/or Torres Strait Islander people, and, people from culturally and linguistically diverse backgrounds.

 

To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. All successful candidates will be required to undergo a criminal record check with NSW Police.

 

If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please call the Head of Human Resources on 02 8239 2366.

 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 12 months.

 

Thank you for your interest in this role. We look forward to receiving your application.


Responsibilities

What the essential requirements of the role are:

  • Ability to work a fixed roster including ongoing regular weekends.
  • Extensive experience in busy customer service roles.
  • Experience working with a range of relevant office productivity software applications and business systems for web, visitor and event management.
  • Current NSW Working With Children Check.
  • Possession of a valid NSW driving licence.


Key Application Responses

What you need to tell us - targeted questions:

  1. The role combines administrative responsibilities and the active delivery of Visitor Services. Detail your experience in both of these areas and provide an example of when you have balanced competing demands in a work place setting.
  2. The Visitor Services Experience Officer has team leadership responsibilities. Provide an example of dealing with a workplace problem whilst working in a team; detailing your behaviours and actions in reaching a solution to the problem. How successful were you and why?