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There are currently 4 jobs listed by Sydney Living Museums

Visitor Services Experience Officer

Organisation / Entity: Sydney Living Museums
Job category:
  • Hospitality and Tourism | Tour Guiding
Job location:
  • Sydney Region
Job reference number: 00008X37
Work type: Part-Time
Number of positions: 1
Total remuneration package: Clerk Grade 3/4 - $90,369. Package includes salary ($74,117 - $81,158), employer's contribution to superannuation and annual leave loading (full-time equivalent).
Contact: 0477 313 002 - Scott Cumming
Closing date: 25/05/2022 - 11:59 PM


Visitor Services Experience Officer

We are looking for a passionate and authentic Visitor Services Experience Officer who is interested in joining a leading NSW Government agency focused on creating a living future for the past so that our visitors can experience Sydney's past as if they had lived it themselves.

What the opportunity is: 

  • Employment with Sydney Living Museums, NSW Department of Enterprise, Investment and Trade 
  • Clerk Grade 3/4 - $90,369. Package includes salary ($74,117 - $81,158), employer's contribution to superannuation and annual leave loading (full-time equivalent).
  • Temporary part-time (28 hours per week) for a period up to 2 years.
  • The role will work across Hyde Park Barracks Museum and various locations in City Museums Portfolio.
  • There is also the potential for a casual and temporary talent pool to be established.

What we do
Sydney Living Museums (SLM) and The State Archives and Records Authority of NSW (SARA) came under the direction of a single Executive Director on 1 July 2019. Whilst maintaining two separate legal entities, services are provided under a shared model.

SLM is a leading government agency in Australia with responsibility for conserving, managing, interpreting and activating places and sites of local, national and international significance. Established in 1980, our collection includes the UNESCO World Heritage listed Hyde Park Barracks, The Mint, Australia’s oldest surviving government building through to the twentieth century Rose Seidler House, which marks the arrival of the modernist movement to Australia. The collection is unlike other museums in that the significance of each is in the whole, and not just in the parts. The awareness of place frames each narrative.

Our audiences are local, regional, national and international. Sydney Living Museums is a state cultural institution, reporting to the Minister for the Arts.

SARA is responsible for developing, preserving and promoting access to the State Archives Collection that pre dates the European settlement of Australia in 1788. SARA has three primary business functions:

SARA is the custodian and advocate for the State Archives Collection, which is one of the most complete and important collections documenting colonisation in the world. This vast cultural collection of more than 13 million items, valued at $1 billion and which grows each year, details the development of this place and the wielding of colonial power, with multiple series of documents now included as inscriptions on the UNESCO Memory of the World Register.

The Recordkeeping Standards and Advice function assists public offices to meet their recordkeeping obligations under the State Records Act 1998, as a vital part of preserving the memory of government for current and future generations.

Commercial Operations, through the Government Records Repository, has substantial capability to provide commercial storage, records management, digitisation and consultancy services and generates the majority of SARA’s operating revenue.


What you’ll do with us

This role supports the Visitor Services Coordinators to lead front of house services and teams in the delivery of optimum customer experiences across the City Museums Portfolio sites.

For more information on the role contact Scott Cumming on 0477 313 002.

Click here for the role description


What you need to do to apply 
To apply you will need to submit the following:

  • A current resume with two referees
  • A covering letter 1-2 pages in length, this should include how your skills and experience meet the role's essential requirements as outlined in the role description.
  • And respond to the 2 targeted questions (no more than 20 lines per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter. 

Also note:

  • A Secretary direction in accordance with C2021-16 has been made which requires all SARA and SLM employees to be vaccinated against COVID-19. The successful applicant will be required to provide evidence of their COVID-19 vaccination status.
  • As employers, NSW Government agencies are responsible for keeping all employees safe. For the safety of employees and all citizens who interact with employees, the NSW Government expects all government sector employees who can be safely vaccinated, to do so at the earliest opportunity.
  • To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. All successful candidates will be required to undergo a criminal record check with NSW Police. 
  • If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please call the Head of People & Culture on 02 8239 2366.
  • A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Submit your application before the closing date: 11.59pm Wednesday, 25 May 2022


What else you need to know
Sydney Living Museums is committed to providing an inclusive workplace culture that values and supports diversity and inclusion. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnic background or ability. 

We strongly encourage applications from eligible persons as identified in accordance with Government Sector Employment Rule 26 in order to improve access to employment and career opportunities:

a)    an Aboriginal person or Torres Strait Islander,
b)    a person with a disability,
c)    a person under the age of 25 years,
d)    (c1) a person who, on or after 1 December 2015, enters or has entered Australia on a Refugee and Humanitarian (Migrant) (Class XB) visa issued by the Commonwealth,
e)    a person who belongs to a group of persons designated by the Commissioner as being disadvantaged in employment.

We seek to provide workplace adjustments at all relevant stages of the recruitment process. You can specify your application if you require any adjustments or please ask us at any stage. If you need information about this vacancy in a different format, please call the Head of People & Culture on 02 8239 2366.

Thank you for your interest in this role. We look forward to receiving your application. 


What the essential requirements of the role are

  • Ability to work a fixed roster including ongoing regular weekends.
  • Extensive experience in busy customer service roles.
  • Experience working with a range of relevant office productivity software applications and business systems for web, visitor and event management.
  • Current NSW Working With Children Check.
  • Possession of a valid NSW driving licence 
  • Must be fully vaccinated against COVID-19 and provide evidence of COVID-19 vaccination or contraindication certificate

What you need to tell us - targeted questions:

  1. The role combines administrative responsibilities and the active delivery of Visitor Services. Detail your experience in both of these areas and provide an example of when you have balanced competing demands in a work place setting. 
  2. The Visitor Services Experience Officer has team leadership responsibilities. Provide an example of dealing with a workplace problem whilst working in a team; detailing your behaviours and actions in reaching a solution to the problem. How successful were you? And why?