We want you to have a good experience when you apply for a job in the NSW Public Service and go through a recruitment and selection process.
Here we explain our commitment to candidates in relation to:
Communicating with you
We aim to keep you informed and supported from the beginning to the end of the recruitment process. We will do this by:
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having the name of the contact person for all jobs in the job ad. You can ask questions about the job, its benefits (e.g. flexible working options) and working in the agency
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having a contact person during the assessment and selection stages. You can ask questions about assessments and the selection process
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letting you know if you will progress through each stage of the process
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telling you about the assessments you need to complete ahead of time. This allows you to prepare and to tell us in advance if you need any adjustments
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notifying you if you are successful or unsuccessful in your application. Notifications usually happen at each stage of the process by email or phone. Sometimes you will find out at the very end of the process.
When we receive large numbers of applications, the process can take some time to complete.
Making workplace adjustments for people with disability
We will make workplace adjustments if you have disability. Workplace adjustments are made to allow a person to:
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perform the inherent or essential requirements of their job in the workplace
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have equal opportunity in recruitment processes, promotion and ongoing development
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experience fair terms and conditions of employment
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maximise productivity.
If you are a person with disability, we:
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encourage you to ask for adjustments early. You can make a request for an adjustment at any stage of the recruitment process
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will work with you to determine what we can do. Where possible, we will do this well in advance of an assessment or when you start your job
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aim to fulfil requests for adjustments on the day of your assessment. If this is not possible, you may need to do the assessment at another time.
Giving you feedback
We will make every effort to give you feedback if your application is unsuccessful. Here are some general principles:
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We generally offer verbal feedback to all candidates who get to the end of the process.
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You can ask the hiring agency for feedback even if you did not progress to the final stages.
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The hiring agency is best placed to give feedback. They have information about your application and assessment outcomes.
Though you may feel awkward about asking for feedback, we want you to have the best possible care. This includes giving actionable feedback to help you:
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with your career journey
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learn from your experiences
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improve or take a different approach next time.
We are also keen to learn from you! Tell us about your experiences by completing post-recruitment surveys.